Italo customers can search for their belongings lost during the journey via the FindMyLost platform from any place and at any time (by clicking the "I lost" button).
Identity documents and credit cards are handed over to POLFER and therefore are not managed through this platform.
By registering, customers can search in any language, chat with the dedicated staff or activate an alert if their item or luggage has not been found yet.
Due to Covid-19 regulations, it's not possible to pick up items in person, but only via the platform-integrated shipping service.
It is also possible to report an object found on a train (e.g. mixed-up luggage), in order to directly return it to its rightful owner (by clicking the 'I found' button). The item will only be published online after being validated by FindMyLost staff.