Italo customers can search for their belongings lost during the journey via the FindMyLost platform from any place and at any time (by clicking the "I lost" button).
Identity documents and credit cards are handed over to POLFER and therefore are not managed through this platform.
By registering, customers can search in any language, chat with the dedicated staff or activate an alert if their item or luggage has not been found yet.
Items will be returned only via the platform integrated shipping service. Pick-up in person is not allowed.
Service hours are Monday-Friday 9 a.m.- 6 p.m. (except holidays). Shipments purchased on Friday or before a national holiday will be processed on Monday or on the first following working day.
Delivery is generally in 2 working days from the pick-up date.
After the pick-up, the passenger can customize the delivery via DHL ODD service (On Demand Delivery). Address can be amended for fee only if requested via ODD immediately after the pick-up; if requested late, an address correction fee will be charged.
Items can be claimed up to 30 days from the finding date.
The contents of bags and suitcases are not inventoried.
It is also possible to report an object found on a train (e.g. mixed-up luggage), in order to directly return it to its rightful owner (by clicking the 'I found' button). The item will only be published online after being validated by FindMyLost staff.